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Return & Claim Policy

FAULTY ITEMS

We want you to be completely satisfied with the products you have purchased and we will refund any faulty articles. Please note we are unable to accept used or worn articles in return (expect in the event of manufacturing or material defects). The delivery charge will be refunded in the event of incorrect, damaged or faulty goods.

If you have a faulty item, please contact our Customer Service Team (fca@brandoncompany.com) with your order details and advise the reason for returning the product. We will send you a return form, which should always be enclosed with the goods you are returning. Goods without a return note will not be processed.


RETURN/EXCHANGE ITEM

To return or exchange a product (excluding goods made to your specification) you may do so within 28 days of the date of arrival. The product you wish to return must be in sellable condition, in its original, undamaged packaging, and we will consider the overall condition of the product being returned when making a refund.

Please note: We will issue a credit note to FCA who then will issue a credit note to the purchaser. You must return the product to us and you will be responsible for all delivery costs.

Please contact Customer Service with your order details and advise the reason for returning the product. We will send you a return form, which should always be enclosed with the goods you are returning. Goods without a return note will not be processed.


RETURN ADDRESS:

TRASGO S.r.l/Brandon

Via Guido il Grande 1,

28061 Biandrate, Novara

Italy

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